The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• planX3
• planX3-EU

[Issue(s) Identified]
Some SIMs from the affected plan(s) were unable to connect to the network on the following carrier(s):

• Vodafone (UK)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-07 12:43
• Start of Recovery Trend: 2025-03-07 14:14
• End of Incident: 2025-03-07 15:30

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• planX3
• planX3-EU

[Issue(s) Identified]
Some SIMs from the affected plan(s) cannot connect to the network in the following countries:

• Vodafone (UK)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-07 12:43
• Start of Recovery Trend: 2025-03-07 14:14

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-03-07 15:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Cellular

Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX3
• planX3-EU

[Issue(s) Identified]
Some SIMs from the affected plan(s) cannot connect to the network in the following countries:

• Vodafone (UK)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-07 12:43 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-03-07 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Cellular

Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX3
• planX3-EU

[Issue(s) Identified]
Some SIMs from the affected plan(s) cannot connect to the network in the following countries:

• Vodafone (UK)

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-03-07 14:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.