[Affected Service(s)]
Soracom IoT SIM (planP1)

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Start of Incident: 2025-02-27 21:55 UTC
End of Incident: 2025-02-28 02:40 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom IoT SIM (planP1)

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Start of Incident: 2025-02-27 21:55 UTC

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-02-28 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom IoT SIM (planP1)

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Start of Incident: 2025-02-27 21:55 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-02-28 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

[Affected Service(s)]
Soracom IoT SIM (planP1)

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-02-28 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.