Service Disruption on Soracom Platform - Soracom Air for Cellular (planP1)
Updates
The following event occurred on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs cannot connect to the network on certain carriers:
- Softbank
[Occurrence Time]
2024-12-09 20:27 - 23:08 UTC
We apologize for any inconvenience this may caused. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
We are currently experiencing service disruptions on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs cannot connect to the network on certain carriers:
- Softbank
[Occurrence Time]
2024-12-09 20:27 - 23:08 UTC
[Current Status]
We are monitoring our networking components as the service is recovering.
[Next Update]
As soon as the situation changes or at 2024-12-10 00:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
We are currently experiencing service disruptions on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs cannot connect to the network on certain carriers:
- Softbank
[Incident Start Time]
TBA
[Current Status]
Our engineering team is actively investigating the issue.
[Next Update]
As soon as the situation changes or at 2024-12-10 00:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
We are currently experiencing service disruptions on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs cannot connect to the network on certain carriers:
- Softbank
[Incident Start Time]
TBA
[Current Status]
Our engineering team is actively investigating the issue.
[Next Update]
As soon as the situation changes or at 2024-12-09 22:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
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