Service Disruption on Soracom Air for Cellular (Global Coverage)
Major incident
Air for Cellular
plan01s (Rendezvous point: Tokyo)
planX1 (Rendezvous point: Tokyo)
planP1 (Rendezvous point: Tokyo)
planX2 (Rendezvous point: Tokyo)
2024-11-19 00:14 JST
· 38 minutes
Updates
Issue
2024-11-21 · 17:11 JST
The following event occurred on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (Global Coverage, Rendezvous point: Tokyo)
[Issues Identified]
Some SIMs cannot connect to the network
The devices that had active data sessions before the start of the incident may not have been affected.
[Occurrence Time]
Around 2024-11-18 15:14 - 15:52 UTC
We apologize for any inconvenience this may have caused and for the time it took to share this update.
If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
← Back