Service Disruption on Soracom Air for Cellular (Global Coverage)
Major incident
Air for Cellular
plan01s (Rendezvous point: Frankfurt)
plan01s (Rendezvous point: Oregon)
plan01s (Rendezvous point: Tokyo)
plan01s (Rendezvous point: Sydney)
planX1 (Rendezvous point: Frankfurt)
planX1 (Rendezvous point: Oregon)
planX1 (Rendezvous point: Tokyo)
planP1 (Rendezvous point: Frankfurt)
planP1 (Rendezvous point: Oregon)
planP1 (Rendezvous point: Tokyo)
planP1 (Rendezvous point: Sydney)
planX2 (Rendezvous point: Tokyo)
planX3 (Rendezvous point: Frankfurt)
plan-US
plan-US-NA
plan-US-max
plan-NA1
2024-11-18 22:53 JST
· 15 minutes
Updates
Issue
2024-11-21 · 17:05 JST
The following event occurred on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (Global Coverage)
[Issues Identified]
Some SIMs cannot connect to the network
The devices that had active data sessions before the start of the incident may not have been affected.
[Occurrence Time]
Around 2024-11-18 13:53 - 14:08 UTC
We apologize for any inconvenience this may have caused and for the time it took to share this update.
If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
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