The following event occurred on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs were not able to connect to the network

[Occurrence Time]
Around 2024-11-15 01:30 - 06:22 UTC

We apologize for any inconvenience this may caused. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently observing a recovery trend in relation to the issue we are monitoring on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs were not able to connect to the network

[Incident Start Time]
2024-11-15 01:30 UTC

[Current Status]
We are monitoring our networking components as the service is recovering.

[Next Update]
As soon as the situation changes or at 2024-11-15 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently experiencing service disruptions on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs cannot connect to the network

[Incident Start Time]
2024-11-15 01:30 UTC

[Current Status]
Our engineering team is actively working to resolve the issue.

[Next Update]
As soon as the situation changes or at 2024-11-15 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently experiencing service disruptions on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs cannot connect to the network

[Incident Start Time]
2024-11-15 01:30 UTC

[Current Status]
We have confirmed that the issue is still occurring despite the previously observed recovery trend. Our engineering team is actively working to resolve the issue.

[Next Update]
As soon as the situation changes or at 2024-11-15 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently observing a recovery trend in relation to the issue we are monitoring on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs were not able to connect to the network

[Incident Start Time]
2024-11-15 01:30 UTC

[Current Status]
We are monitoring our networking components as the service is recovering.

[Next Update]
As soon as the situation changes or at 2024-11-15 05:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently experiencing service disruptions on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs cannot connect to the network

[Incident Start Time]
2024-11-15 01:30 UTC

[Current Status]
We have confirmed that the issue is still occurring despite the previously observed recovery trend. Our engineering team is actively working to resolve the issue.

[Next Update]
As soon as the situation changes or at 2024-11-15 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently observing a recovery trend in relation to the issue we are monitoring on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs were not able to connect to the network

[Incident Start Time]
2024-11-15 01:30 UTC

[Current Status]
We are monitoring our networking components as the service is recovering.

[Next Update]
As soon as the situation changes or at 2024-11-15 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently experiencing service disruptions on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (plan-US)

[Issues Identified]
Some SIMs cannot connect to the network

[Incident Start Time]
TBA

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2024-11-15 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc