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Connectivity issue affecting planP1

Major incident Air for Cellular planP1 (Rendezvous point: Frankfurt) planP1 (Rendezvous point: Oregon) planP1 (Rendezvous point: Tokyo)
2022-11-25 16:57 JST · 2 hours, 37 minutes



(English follows Japanese)

日本時間 2022-11-25 18:08 頃まで、SORACOM IoT SIM (planP1) において一部の国で繋がりにくい事象が発生しておりました。

The connectivity issue affecting SORACOM IoT SIMs (planP1) in several countries has been resolved as of 2022-11-25 09:08 UTC.
The service is now operating normally. If your device has been unable to connect to the cellular network, please try to reconnect, which can be done by deleting the session from the SORACOM User Console and/or rebooting your devices.
We sincerely apologize for any inconvenience caused during this time.

2022-11-25 · 19:34 JST

(English follows Japanese)
SORACOM IoT SIM (planP1) で発生していた問題について、現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、あらためてこのページでお知らせいたします。

We have confirmed a recovery trend so far, and are monitoring the connectivity issue affecting SORACOM IoT SIMs (planP1) as it is restored and the service level returns to normal.
We will update this page once we have confirmed full recovery.

2022-11-25 · 18:30 JST

(English follows Japanese)
SORACOM IoT SIM (planP1) にて、一部の国で繋がりにくい事象を確認しています。エンジニアチームが調査しています。

Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planP1) that are unable to connect in some countries and is currently investigating the issue.

2022-11-25 · 16:57 JST

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