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Communication issue for Soracom IoT SIM / Soracom IoT SIM for Japan

Minor incident Air for Cellular plan01s (Rendezvous point: Tokyo) planX1 (Rendezvous point: Tokyo) planP1 (Rendezvous point: Tokyo) planX2 (Rendezvous point: Tokyo) plan-D plan-K plan-DU plan-KM1
2021-07-13 12:59 JST · 0 microseconds



English follows after Japanese

以下の 2 つの時間帯において、IoT SIM および特定地域向け IoT SIM が一部接続・通信しづらい状況になっていました。

  • 2021-07-12 17:14 - 2021-07-12 17:17 (日本時間)
  • 2021-07-12 17:38 - 2021-07-12 17:39 (日本時間)


‐ IoT SIM (plan01s, planP1, planX1, planX2) のうちランデブーポイント (東京) を利用したもの

  • 特定地域向け IoT SIM (plan-D, plan-K, plan-DU, plan-KM1)


Our engineering team observed an elevated rate of connection and communication errors for Soracom IoT SIMs and Soracom IoT SIMs for Japan during the following time periods:

  • From 2021-07-12 08:14 to 2021-07-12 08:17 (UTC)
  • From 2021-07-12 08:38 to 2021-07-12 08:39 (UTC)

The affected subscriptions are as follows:

  • Soracom IoT SIMs (plan01s, planP1, planX1, planX2) connecting to the Japan rendezvous point (other rendezvous points not affected)
  • Soracom IoT SIM for Japan (plan-D, plan-DU, plan-K, plan-KM1)

All services have now resumed normal operation. We sincerely apologize for any inconvenience caused during this time.

2021-07-13 · 12:59 JST

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